Help and FAQs

Find answers to frequently asked questions about digital materials.

Unable to find the answers to your questions in any of the above help categories? Please contact support with a detailed description of your problem or question.

In order to facilitate troubleshooting, please include the following information in your correspondence:

• Steps to reproduce the problem (in as much detail as possible)
• Exact text of any error message (screen shots are helpful)
• URL(s) of any error page(s) you encounter
• Library card number
• Title(s) of problem download(s)
• Applicable software version (this information can typically be found under Help > About.)
• Operating system (Windows Vista®, Windows® XP, Windows 98 SE, etc.)
• Internet browser and version (Internet Explorer® 8.0, Firefox® 3.0, etc. In most browsers, find this under Help > About.)
• If applicable, device type and operating system